How the work could change
Before a voice workflow starts, an administrator checks the selected provider, phone routing and required access. The workflow owner then tests the intended conversation and handoff.
Enterprise workforce platform
Manage the service connections your AI agents rely on.
Manage provider accounts, phone lines, messaging routes and credentials in Connections. Use Integrations to define which business records and actions an AI agent can access through those services.
On this page
When connection setup and ownership are unclear
An example to discuss for your workflow. The systems, permissions and operating scope are agreed for your deployment.
What your team defines
Start with one repeatable job and make the result clear.
- Identify the service and owner
- Configure the required access
- Check the intended workflow
How your team sets it up
Communication pathways
Connect the approved voice or messaging provider for the workflow.
- Provider setup
- Phone and channel configuration
- Routing settings
Business-system access
Keep service connections, credentials and their owners visible to administrators; define AI agent access to business records and actions in Integrations.
- Connection configuration
- Managed credentials
- Scoped access
Readiness & operation
Check service connectivity, authorization and required setup, then test the business task that will use the connection.
- Connection health
- Authorization state
- Operational review
Put the AI agent in the business process
AI WORKFORCE ORCHESTRATION FOR ENTERPRISESBring one business process.
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