How the work could change
An intake AI agent collects a customer request and another AI agent gathers context or takes a permitted action. The AI team delegates within its rules, while people handle exceptions or decisions that require judgement.
Enterprise workforce platform
Build AI teams that work together.
An AI team is a group of agents with different responsibilities. Use Team Canvas to connect them, define which tasks each agent can delegate, and set rules for autonomous work and human approval.
On this page
When one request needs more than one specialist
An example to discuss for your workflow. The systems, permissions and operating scope are agreed for your deployment.
What your team defines
Start with one repeatable job and make the result clear.
- Define each specialist’s responsibility
- Connect the handoffs
- Set the decisions that need review
Make the team structure visible
Specialist roles
Give each AI agent a defined business responsibility and place in the AI team.
Delegation paths
Define which AI agents can delegate tasks to another AI agent and the rules that govern each handoff.
Autonomy & approvals
Define which tasks AI agents can carry out autonomously, which you want to review and which require a person’s approval.
AI team structure and business process design
Team Canvas
Defines how AI agents relate to one another: business roles, delegation and approval boundaries.
Workflow Studio
Defines how a business process runs: triggers, AI agent tasks, system actions, decision gateways and human tasks.
ExploreAI WORKFORCE ORCHESTRATION FOR ENTERPRISESBring one business process.
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