How the work could change
A guest asks for help through a configured channel. An AI agent answers routine questions, records the request and sends relevant context to the responsible team. A manager handles service recovery decisions.
Enterprise workforce platform
Connect customer conversations to the next business action.
Use AI agents to handle requests across voice, web chat and configured messaging channels. Connect each conversation to the information, system actions and human handoffs needed to move the request forward.
On this page
When customers repeat the same request across channels
An example to discuss for your workflow. The systems, permissions and operating scope are agreed for your deployment.
What your team defines
Start with one repeatable job and make the result clear.
- Choose the channels your customers use
- Define the context and next owner
- Test each response and handoff
How your team sets it up
Channel connections
Configure the provider and AI agent behavior for each selected channel.
- Voice and web chat
- SMS and WhatsApp where configured
- Email pathway where configured
Context & routing
Define how each incoming customer task is identified, routed, given the right context and handed to its next owner.
- Customer context
- Routing policies
- AI agent and human handoffs
Supervision
Monitor conversation activity alongside whether the workflow reached its next owner or required task action.
- Conversation records
- Operational monitoring
- Escalation paths
Put the AI agent in the business process
AI WORKFORCE ORCHESTRATION FOR ENTERPRISESBring one business process.
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