How the work could change
An AI voice agent gathers booking details and checks the configured scheduling path. An advisor takes warranty, safety and out-of-scope questions, or any decision that requires human judgement.
Enterprise workforce platform
Let AI agents handle routine calls.
Use AI voice agents to answer enquiries, gather information and carry out the call tasks your workflow needs. Monitor calls and outcomes, and set when a person should review, intervene or take over.
On this page
When routine calls compete with conversations that need your people
An example to discuss for your workflow. The systems, permissions and operating scope are agreed for your deployment.
What your team defines
Start with one repeatable job and make the result clear.
- Choose a call task
- Define the human handoff
- Review the call and recorded outcome
How your team sets it up
Campaign operations
Connect campaign and lead data to an AI voice agent's defined call task, then review the recorded outcome.
- ViciDial pathways
- Campaign and list management
- Outcome writeback
Conversation supervision
Give supervisors context for reviewing calls and intervening when needed.
- Live call views
- Conversation records
- Human escalation
Telephony connections
Match the connection model to the existing voice environment.
- Twilio pathways
- Inbound and outbound routing
- Provider configuration
Quality review
Evaluate conversation quality alongside the recorded result of the call task.
- Interaction review
- Handoff quality
- Outcome evaluation
Put the AI agent in the business process
AI WORKFORCE ORCHESTRATION FOR ENTERPRISESBring one business process.
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