Voxistry plugs AI workers into the ViciDial you already run. AI agents take calls as virtual seats in your remote agent pool, follow your campaigns and lead hopper, and write dispositions back — while supervisors monitor live and can barge in at any moment.
What the integration does
Voxistry works with ViciDial's own primitives — the agent pool, campaigns, lists, the lead hopper, and dispositions.
AI workers register as remote agents in your ViciDial agent pool. Each one occupies a virtual seat, so ViciDial routes calls to them the same way it routes to human agents.
Campaigns, lists, and the lead hopper stay in sync between ViciDial and Voxistry, so AI workers always dial against the leads your campaigns are actually feeding.
Every AI-handled call writes its disposition and outcome back into ViciDial, so lead recycling, reporting, and downstream workflows keep working unchanged.
Supervisors watch AI calls as they happen — live transcript and audio — and can barge in to take over the conversation whenever a human should step in.
Who this is for
The integration is designed for operations that have ViciDial in production and want AI capacity without replacing the dialer they trust.
How it works
Link Voxistry to your ViciDial server with API credentials. Your dialer, carriers, and campaign structure stay exactly where they are.
Choose which campaigns AI workers participate in. Lists and the lead hopper synchronize so both systems see the same leads.
AI workers join as remote agents in virtual seats. Call audio flows over AudioSocket between ViciDial and the Voxistry voice runtime.
Supervisors monitor live and barge in when needed. Dispositions and outcomes write back to ViciDial after every call.
FAQ
No. Voxistry runs alongside ViciDial. ViciDial keeps owning call routing, campaign management, and reporting — Voxistry adds AI workers as virtual seats in the remote agent pool.
AI workers register as remote agents in the ViciDial agent pool, each occupying a virtual seat. ViciDial routes calls to them like any other agent, and call audio streams over AudioSocket to the Voxistry voice runtime.
Yes. Supervisors see live transcripts and audio for AI-handled calls and can barge in to take over the conversation at any point.
Yes. Voxistry writes dispositions and call outcomes back to ViciDial, so lead recycling, campaign statistics, and downstream reporting continue to work without changes.
No. The ViciDial integration works through your existing ViciDial telephony. Voxistry also integrates with Twilio — phone numbers, SIP trunking, and media streams — if Twilio is part of your stack.
Rollout Path
We walk through your campaigns, agent pool, and disposition flow, then scope a supervised pilot on one real campaign.
