How the work could change
Choose one campaign and defined call task. Configure the AI agent and transfer path, then verify the recorded call outcome reaches the expected ViciDial record. Confirm the supported topology for your environment.
Enterprise workforce platform
Add AI call capacity to the ViciDial operation you already run.
Use AI agents for selected ViciDial campaigns and defined call tasks while retaining the campaign context your team uses. Agree the supported call path, supervision and outcome records before rollout.
On this page
When you want AI capacity without an undefined dialer migration
An example to discuss for your workflow. The systems, permissions and operating scope are agreed for your deployment.
What your team defines
Start with one repeatable job and make the result clear.
- Scope the campaign and call path
- Test conversation and supervisor handoff
- Check the outcome in ViciDial
Define the integration boundaries
Campaign context
Map the campaign, lead and disposition fields that the AI agent needs.
Live conversation
Configure the AI agent's business role, voice behavior and transfer rules for the selected call task.
Operator supervision
Define how authorised operators monitor live calls, intervene and take over when the call task requires it.
Outcome records
Verify that the final disposition and required fields reach the expected ViciDial record correctly.
What to bring to the review
- Your ViciDial topology and intended campaign.
- The lead and disposition mapping.
- The human transfer and recovery path.
- A synthetic test cohort and measurable acceptance criteria.
AI WORKFORCE ORCHESTRATION FOR ENTERPRISESBring one business process.
Request a demo