Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, request a demo, configure a workspace, connect an integration, or communicate with our team. This can include your name, work email, company details, account settings, billing and usage records, uploaded content, call and message metadata, transcripts, workflow configuration, and other information you choose to provide.

When you connect third-party services, including Google Workspace and Microsoft 365, we collect the tokens, account identifiers, permission scopes, and service data needed to provide the connected features you enable.

2. Google Workspace Data

If you authorize Voxistry to access Google Workspace, we use that access only to provide the user-facing integration features you configure in Voxistry, such as sending Gmail messages, reading and organizing mailbox items for an enabled agent or workflow, creating and updating Google Calendar events, checking calendar availability, creating or updating Google Sheets, and finding, creating, copying, or sharing Google Drive files.

Voxistry's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data, use it for advertising, or use it to train generalized AI models. We do not allow humans to read Google Workspace content unless you ask us to help with a specific issue, it is necessary for security or abuse investigation, it is required by law, or the data has been aggregated and de-identified for internal operations.

You can revoke Voxistry's Google access at any time from your Voxistry integrations settings or from your Google Account security settings. When an integration is disconnected, Voxistry attempts to revoke the provider token and stops using the disconnected service for new actions.

3. Microsoft 365 and Outlook Data

If you authorize Voxistry to access Microsoft 365 through your Microsoft work, school, or personal account, we use that access only to provide the user-facing integration features you configure in Voxistry. With the permissions you grant we read messages in your mailbox so an enabled agent or workflow can act on them, send messages on your behalf when you configure that action, read and write calendar events and check availability, and read and write contacts.

To deliver these features without polling your mailbox, Voxistry creates Microsoft Graph change-notification subscriptions for your inbox, calendar, and contacts. Microsoft notifies us that an item changed; those notifications carry identifiers rather than message content, and Voxistry fetches only the specific item needed for the feature you enabled.

We do not sell Microsoft user data, use it for advertising, or use it to train generalized AI models. We do not allow humans to read your Outlook mail, calendar, or contact content unless you ask us to help with a specific issue, it is necessary for security or abuse investigation, it is required by law, or the data has been aggregated and de-identified for internal operations.

You can disconnect Microsoft 365 at any time from your Voxistry integrations settings. Disconnecting deletes the associated Graph change-notification subscriptions and the stored tokens, and Voxistry stops using the service for new actions. Microsoft does not offer a token revocation endpoint for Graph, so disconnecting in Voxistry does not by itself withdraw the consent you granted. To revoke that permission, remove Voxistry from your account's app permissions. If you signed in with a work or school account, use the My Account portal at myaccount.microsoft.com. If you signed in with a personal Microsoft account, use the apps and services page at account.live.com/consent/Manage.

4. How We Use Information

We use information to provide, maintain, secure, and improve Voxistry; operate AI agents, workflows, integrations, quality review, support, billing, and account administration; communicate with you about your account and services; prevent fraud and abuse; and comply with legal obligations.

When AI features process your workspace data, they do so to deliver the specific feature you or your workspace administrator configured, such as drafting a response, summarizing an interaction, routing a workflow, or updating a connected business system.

5. Sharing and Transfers

We share information with service providers and subprocessors that help us host, secure, support, and operate Voxistry. We may also share information when you direct an integration or workflow to send data to another service, with your organization administrators, for security and legal compliance, or as part of a merger, acquisition, financing, or sale of assets with appropriate notice and safeguards.

We require service providers to protect the information they process for us and to use it only for the services they provide to Voxistry.

6. Data Security and Retention

We use administrative, technical, and organizational safeguards designed to protect the information we collect. Integration tokens and credentials are stored in protected systems and are not displayed back to users after connection. No method of transmission or storage is completely secure, but we work to reduce risk through access controls, logging, encryption where appropriate, and operational review.

We retain information for as long as needed to provide Voxistry, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. Workspace administrators can delete connected integrations and request deletion of account data, subject to legal and operational retention requirements.

7. Your Choices and Rights

You may access, correct, export, or request deletion of personal information by contacting us. Workspace administrators may manage user access, connected integrations, and certain retention settings inside Voxistry. If you wish to exercise privacy rights or request deletion of Google Workspace data stored by Voxistry, contact us at privacy@voxistry.com.

If you are an end user of a Voxistry customer, your organization may be responsible for responding to certain privacy requests. We will assist our customers as required by applicable agreements and law.

8. Contact

For privacy questions, security concerns, or data requests, contact us at privacy@voxistry.com.