OperationsWhitepaper1 min read
Compliance & Governance Framework
A comprehensive checklist for meeting regulatory and internal audit requirements with AI voice workers.
Voxistry CompliancePublished March 2026
For Legal, Compliance, LeadershipThe Governance Challenge
Deploying AI into live customer channels requires more than just technical safety; it requires an audit trail that meets regulatory standards like TCPA, GDPR, and industry-specific rules.
Core Safeguards
- Automatic DNC: Real-time screening against Do-Not-Call lists before any outbound worker initiates a call.
- Script Adherence: AI-driven monitoring to ensure the agent stays within prompt boundaries and regulatory disclosures.
- Human Intervention: Hard-coded escalation paths for sensitive topics or frustrated customers.
Audit Trail Requirements
Leadership must be able to review every change to an agent's prompt, every system sync job, and every live interaction transcript. Voxistry's Governance Center provides this centralized visibility.
Put the framework against a real workflow
Review the role, systems, human boundary, and success measures before moving AI into live operations.