Compliance & Governance Framework

The Governance Challenge

Deploying AI into live customer channels requires more than just technical safety; it requires an audit trail that meets regulatory standards like TCPA, GDPR, and industry-specific rules.

Core Safeguards

• Automatic DNC: Real-time screening against Do-Not-Call lists before any outbound worker initiates a call.
• Script Adherence: AI-driven monitoring to ensure the agent stays within prompt boundaries and regulatory disclosures.
• Human Intervention: Hard-coded escalation paths for sensitive topics or frustrated customers.

Audit Trail Requirements

Leadership must be able to review every change to an agent's prompt, every system sync job, and every live interaction transcript. Voxistry's Governance Center provides this centralized visibility.