Sales teams
A prospect asks whether your service fits, but leaves out details needed for a useful follow-up. An AI agent can answer from approved information and gather context; the seller decides fit, pricing and commitments.
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An AI workforce for the work your teams share.
How to use this catalogue
Explore workflows for sales, support, operations, collections and recruiting. Connect specialist AI agents to the information and systems each team needs, with clear responsibilities, approvals and human handoffs.
Give delayed deliveries a clear next step
WHAT STARTS THE WORK
A confirmed carrier event reports a delayed or failed delivery.
AI agents
- Shipment status worker
- Exception classifier
- Recovery coordinator
- Dispatch supervisor
- Freight specialist
Workflow steps
- DetectException classifier
- Assess impactException classifier
- Prepare an updateShipment status worker
- Assemble recoveryRecovery coordinator
- AuthoriseDispatch supervisor
- Confirm and closeRecovery coordinator
4 operating rules · 4 decision rules · 4 channels · records to verify
THE RESULT TO CHECK
A supervisor-reviewed recovery step, an accountable owner and a recorded next action. Unconfirmed system updates remain open.
Context, channels and boundaries
Help operations turn a delayed or failed delivery into a clear recovery plan. Bring tracking information, customer updates and the next action together, with people approving costs and exceptions.
Use available tracking events for shipment-status updates, and route reroutes or compensation requests through supervisor approval.
Channel options: SMS · Voice · Email · WhatsApp. Connections, permissions, human coverage and results require validation for your deployment.
5 pages
Support teams
A customer asks when a replacement will arrive. The answer may be in an authorized order record, or the record may be missing, stale or inconsistent. Define when an approved answer is safe and when a specialist takes over.
ExploreOperations teams
A delivery cannot be completed. Bring available order and shipment facts together, identify gaps and give the responsible operator a clear decision and next action. Confirm sources, permissions and ownership for the selected workflow.
ExploreCollections teams
Use AI agents to send eligible payment reminders, gather account information and coordinate callbacks within your contact and account rules. Collections specialists handle hardship, disputes and exceptions, with a clear record of what was requested and what happened.
ExploreRecruiting teams
Use AI agents to collect candidate details, summarize responses and coordinate interview scheduling through your connected systems. Recruiters assess candidates and decide progression and hiring, while agents handle the administrative steps around those decisions.
ExploreOther work your team could explore.
Employee services, document intake and onboarding, qualified enquiries, and billing exceptions are proposed catalogue additions. They require their own systems, permissions, human owners and acceptance criteria; no ready-made package or live deployment is implied.
Discuss another workflowAI WORKFORCE ORCHESTRATION FOR ENTERPRISESBring one business process.
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